Career Center

Assistant Ticket Manager

Penn State Intercollegiate Athletics, a NCAA Division 1 and Big Ten Conference Institution, is seeking an Assistant Ticket Manager. The Assistant Ticket Manager will be responsible for all aspects of Ticket Operations for Men's and Women's Basketball, as well as Men's and Women's Lacrosse. This position is also responsible for all aspects of Ticket Operations for student ticketing across student ticketed sports including Football, Men's Hockey, Men's Basketball, and post-season events. This individual will need to be detail oriented, solution-oriented, coachable, have a growth mindset and be a great teammate.

Duties of this position include:

• Direct oversight of all Ticket Operations responsibilities for Men's and Women's Basketball, and Men's and Women's Lacrosse including event creation, creating price codes, ticket renewals and invoicing, mobile ticketing initiatives and seat relocations
  
• Manage and execute all aspects of ticket operations for student ticketing across student ticketed sports including Football, Men's Hockey, Men's Basketball and post-season events
  
• Successfully create and manage sale of public and student ticket events on Account Manager and Ticketmaster Host platforms
  
• Develop and maintain ticket manifests for Penn State Athletics events at Bryce Jordan Center and Panzer Stadium
  
• Hire, train, and supervise part-time ticket operations game day staff
  
• Assist with Football ticketing needs
  
• Assist with Football game day ticket operations for all Football home games
  
• Customer service efforts relating to our email and phone line
  
• Providing elite service to all clients you interact with as part of our Happy Valley Hospitality program, including day-to-day tasks, written correspondence, phone calls, account inquiries, follow-ups, etc.
  
• Occasional travel with Basketball and Lacrosse teams to perform player guest ticketing procedures for post-season events and/or neutral site events
  
• Other duties as assigned by Penn State leadership and assisting other departments when needed
  

Qualifications:

• Typically requires an Associate's Degree or higher plus 3 years of related experience, or an equivalent combination of education and experience
  
• Experience within the sports industry preferred
  
• Experience that demonstrates a knowledge around ticket operations, ticket reporting
  
• Experience that demonstrates a knowledge around working alongside a sales and service team preferred
  
• Experience using Ticketmaster suite of products (Archtics, TM1, CMS Tools, Host) preferred
  
• Detail oriented
  
• Problem solver and solution oriented
  
• Great relationship builder
  
• Confidentiality - use upmost discretion when privy to sensitive information
  
• Coachability and a growth mindset in a fast-paced environment and changing landscape
  
• Active listening
  
• Ideal candidates will be driven, motivated, team and career oriented, ability to multi-task
  
• Exemplify Penn State's core values: Integrity, Respect, Responsibility, Discovery, Excellence, Community
  

Penn State offers a unique career opportunity as there are very few brands in college as iconic with a rich history, strong tradition, progressive thinking. This latest step forward will come in the way of a fully home-grown revenue generation team, a model that will mirror professional sports has deployed for decades.

This position will require successful completion of standard background checks.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

Apply online at https://psu.wd1.myworkdayjobs.com/PSU_Staff/job/University-Park-Campus/Assistant-Ticket-Manager_REQ_0000021408-1

CAMPUS SECURITY CRIME STATISTICS: For more about safety at Penn State, and to review the Annual Security Report which contains information about crime statistics and other safety and security matters, please go to http://www.police.psu.edu/clery/, which will also provide you with detail on how to request a hard copy of the Annual Security Report.

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Copyright ©2021 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

jeid-0ada4fbb2f76b74fa1e8482b99dafc83