James Madison University, a Division I Member of the NCAA and Colonial Athletic Association, is seeking an Assistant Director of Athletic Ticketing. This is a full-time position with a comprehensive benefits package.
Duties and responsibilities include but are not limited to:
Independently managing and supervising daily ticket office operations including ticket sales, fund depositing and customer relations and service; facilitating all season tickets for football and men’s and women’s basketball; providing assistance to sport programs and university departments in the ticketing of select special events; supervising student ticket office staff; developing and implementing the training for ticket office staff customer service skills; working with Athletic Marketing to develop strategies to maximize ticket sales and attendance; assisting the Duke Club with gift processing; reconciling all financial reports; managing Paciolan Ticketing Software; and ensuring compliance with all relevant institutional, CAA and NCAA rules.
Preferred candidates must have significant previous ticket office and customer service experience; financial account/cash handling experience and experience with a ticketing software system. Paciolan experience is preferred. Candidates must also possess excellent communication skills; strong organizational skills; working knowledge of Microsoft Office; strong interpersonal skills; ability to work independently and as a team player; demonstrated creativity within a structured environment and the ability to work non-traditional hours.
Preference will be given to candidates with previous supervisory experience; experience with HTML and web applications; and graphic design experience.
James Madison University is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.