Career Center

Under the direction of the Manager Ticket Sales & Service, the Account Executive will be responsible for generating revenue and increasing attendance at Virginia Athletics events in addition to providing exceptional customer service and support to all Virginia Athletics fans. 

Responsibilities include: 

• Generate ticket sales through the sale of season tickets, partial plans, group tickets and other ticket products for primarily football, men’s basketball, and women’s basketball.   
• Assist with renewing and servicing existing account holders. 
• Contact current and past customers to generate sales via outbound calls, email, text messages, and in-person interaction.  
• Exceed call expectations and hustle metrics as established by Manager, Ticket Sales & Service. 
• Achieve and exceed weekly, monthly and annual sales goals. 
• Provide superior customer service to clients throughout the year. 
• Communicate effectively with departments including the Virginia Athletics Foundation, Ticket Operations, and Marketing to provide fans with a great experience. 
• NCAA Related: Ensures that all Department of Athletics and University-related activities operate in full compliance with university, conference, and NCAA rules and regulations.? Attends and participates in scheduled compliance seminars and complies with all the Athletics Department efforts to monitor compliance with NCAA regulations. Seeks interpretations from the compliance staff before acting when necessary. Reports potential rule violations immediately. Completes required compliance paperwork in a timely and efficient manner. Monitors all of their areas and/or programs activities closely to maintain compliance with applicable rules and regulations. 
• Performs other duties as assigned by the Manager, Ticket & Sales.

Anticipated Starting Salary: $16.00 per hour. This is a full-time, nonexempt (overtime-eligible) position, which is eligible for the University’s benefits package; also eligible for monthly performance bonuses for meeting sales goals.

Required Qualifications: 

• High School Diploma or equivalent required. A Bachelor’s degree and one year of relevant ticket sales experience with a proven track record of success OR a high school diploma/equivalent with more than four years’ relevant ticket sales experience is highly preferred. 
• Must have truly outstanding customer service and interpersonal communications skills. 
• Must be a self-starter with a strong work ethic. 
• Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships. 
• Must be able to maintain confidentiality and use utmost discretion when privy to sensitive information. 
• Must possess sound decision-making skills, solid judgment, and interpersonal effectiveness. 
• Must have an interest and ability in serving others as one of the primary functions of their job. 
• Ability to interact effectively with customers, coaches, administrators, student-athletes and coworkers. 
• Strong organizational, management and leadership skills. 
• Proven ability to multi-task effectively. 
• Ability to prioritize assignments and meet deadlines. 
• Proficient computer skills including word processing, spreadsheets and social media. 
• Ability to work in a fast-paced environment with a flexible schedule, including occasional nights, weekends, and holidays. 
• Must be able to attend and work all home Football game. 
• Familiarity with NCAA and ACC rules and regulations. 

The successful candidate will pass a background check.

Application Process:  Please visit UVA job board, search for Requisition R0048452, complete the application and attach a cover letter, resume, and contact information for three references (name, email address, telephone number, address). Please note that multiple documents can be uploaded in the box. Applications that do not contain all of the required documents will not receive full consideration. For information regarding the position or the application process, please contact Michele Jarman.

About University of Virginia

The University of Virginia is a highly competitive Division I program committed to academic and athletic excellence. The University, located in Charlottesville, Virginia, is a selective public institution known for its teaching, research, and public service. The University of Virginia sponsors a twenty-seven sport intercollegiate athletics program, which includes approximately 750 student-athletes.

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