Details
Posted: 27-Jun-22
Location: Harrisonburg, Virginia
Type: Full-time
Categories:
Operations
Sector:
Collegiate Sports
Assistant Director of Athletic Ticketing
James Madison University, a Division I Member of the NCAA and Sub Belt Conference is seeking an Assistant Director of Athletic Ticketing. This is a full-time position with a comprehensive benefits package.
Duties and responsibilities include but are not limited to:
- Independently manage and supervise daily ticket office operations including ticket sales, fund depositing and customer relations and service
- Facilitate all season tickets for football and men’s and women’s basketball
- Providing assistance to university departments in the ticketing of select special events
- Oversee all ticket operations for assigned sport(s).
- Supervising student ticket office staff
- Develop and implement the training for ticket office staff customer service skills
- Working with Athletic Marketing to develop strategies to maximize ticket sales and attendance
- Assisting the Duke Club with gift processing
- Manage Paciolan Ticketing Software
- Ensure compliance with all relevant institutional, Sun Belt and NCAA rules.
Required:
- Customer Service Experience
- Excellent communication skills
- Strong organizational skills
- Working knowledge of Microsoft Office
- Strong interpersonal skills; ability to work independently and as a team player
- Demonstrated creativity within a structured environment and the ability to work non-traditional hours
Preferred:
- Bachelor’s degree
- Previous ticket operations experience
- Paciolan experience a plus
- Cash handling experience and experience with a ticketing software system
To apply go to https://joblink.jmu.edu/postings/12234 or visit JobLink.jmu.edu and reference posting number S2726. Pay Range: $37,042 - $38,325
James Madison University is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
