Career Center

Description: Directs the management and planning of all assigned home athletic contests for varsity sports and over 100 events.

Manages full-time and temporary event and facility operations staff.

Serves in the primary role for preparations and game management of all home football games.

Primary gameday manager for men’s basketball games.

Oversee all ACC and NCAA Championship bids and execution.

Hires and organizes employees necessary to prepare facilities for the constant fluctuation of events.

Develops visiting team guides for all assigned sports.

Coordinates all practice and game day management aspects associated with all assigned intercollegiate

athletic events.

Supervises all assigned sport budgets and concession operations.

Coordinates facility maintenance with University Turf and Maintenance department to ensure competitive condition.

Reports any potential ACC and NCAA rules violations to the Sr Associate AD, Athletic Event and Facility Operations and Director of Athletics.

Produces new editions of department publications.

Assists with monitoring athletic facility usage via EMS Scheduling Software.

Assists with oversight of access management and camera systems.

Assists in the execution of all athletic department customer service initiatives.

Participates in the development and execution of all athletic department emergency policies and procedures

Tracks and monitors assigned budgets. Supervises all assigned sports concession operations and budgets.

Involved in decision-making as it relates to crowd control, game management, and facility usage.

Primary contact with University departments, other ACC institutions athletic departments, vendors, security, general public, and administrators.

Performs other related duties as assigned.

Research and analyze potential revenue generation and feasibility of hosting various community events in the athletic department’s facilities.

Foster collaboration with campus partners.

Serve on campus, community, ACC and NCAA Committees as requested.

Coordinates use of athletic facilities by non-Wake Forest Athletics entities.

Required Education, Knowledge, Skills, Abilities:

• Bachelor’s degree plus 5+ years of related experience, or an equivalent combination of education and experience. Master’s degree preferred. Sports Management degree or coursework preferred.

• Previous experience working within an intercollegiate athletic program in the event management area preferred.

Preferred Education, Knowledge, Skills and Abilities:

• General knowledge of all ACC and NCAA competition guidelines related to game management.

• Exceptional interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

• Ability to communicate with various constituents, general public, student, coaches, and administrators.

• Ability to hire, train, and terminate full-time staff, interns, game day staff, volunteers, and student assistants.

• Ability to manage budgets.

• Ability to handle safety, facility, security, and game management issues.

• Ability to make administrative/procedural decisions and judgments.

• Strong work ethic.

• Excellent organizational skills.

• Customer service oriented.

• Computer skills in Microsoft Office.

• Ability to research and resolve game management issues and conflicts, problems and questions.

• Ability to coordinate and organize a workforce of up to 25 people.

• Ability to work evenings and weekends.

• Ability to meet the requirements of the University’s automobile insurance policy.

Supervisory Responsibility:

• Previous oversight of full-time staff required.

• Assists with providing instruction, direction, and problem-solving assistance to event and facility operations staff. Supervises all interns, game day staff, volunteers, and student assistants.

Physical Requirements:

• Medium work: exerting up to 50 pounds of force occasionally and/or 20 pounds frequently, and/or 10 pounds of force constantly to move objects.

• Subject to inside and outside environmental conditions; subject to extreme heat and cold; subject to hazards and atmospheric conditions; subject to oils; exposed to infectious diseases.

Accountabilities:

• Responsible for own work